Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our tiffin marketplace platform.

Information We Collect

We collect only the information necessary to provide our services:

• Account information: Name, email, phone number, and role (customer/vendor)
• Order information: Items ordered, delivery addresses, and preferences
• Payment information: Processed securely through Stripe only when online payment is selected (we do not store full card details)
• Usage data: How you interact with our platform to improve our services

How We Use Your Information

Your information is used to:

• Process and fulfill your orders
• Facilitate communication between customers and vendors
• Process secure online payments through Stripe when selected
• Send order confirmations and updates
• Improve our platform and services

Payment Security

Online card payments are processed securely through Stripe when selected. We do not store your full credit card information on our servers. Stripe handles online payment data in compliance with PCI DSS standards.

Data Sharing

We do not sell your personal information. We may share data with:

• Vendors: To fulfill your orders (name, delivery address, contact info)
• Payment processors: Stripe for secure online payment processing when selected
• Service providers: To help us operate our platform (hosting, analytics)

Your Rights

You have the right to access, update, or delete your personal information. You can manage your account settings or contact us for assistance.